CRM IT Service management:
- Request for Change :
Trans typ - ITCH
Multilevel categorization: To setup 'Category' values.
- 1) Assign Catalog Category to Trans type in SPRO -> CRM-> CRM Cross appl comp -> Multilevel categ
- 2) Set Categorization schemas in WebUI - Service Operations-> Categ schemas (Take help of C35, C29 docs in CRM stuff folder in Dropbox)
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